Salon Policies

1. Communication & Booking Policy (VERY IMPORTANT)

  • All cancellations and rescheduling must be confirmed via text: 506-804-2725.

  • We are not responsible for cancellations submitted through the app or email that we do not see. Missed messages do not waive any applicable fees.

  • Pre-booking is strongly recommended. We cannot guarantee availability without booking your next appointment before leaving the salon.

  • Some services may require a deposit to reserve your appointment slot.

  • If you do not have a credit card, a $50 fee will be required to book your consultation or any Balanced Give Service

2. Cancellation & No-Show Policies

48-Hour Cancellation Policy

At Balanced Hair, your appointment time is reserved exclusively for you. Because our services are time-based and spaces are limited, we require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

Appointments cancelled within 48 hours of the scheduled service time will be charged 100% of the service cost.

Please understand:

  • Illness does not waive the cancellation fee. When clients cancel last minute due to sickness, the reserved time cannot be refilled and the service provider does not get paid.

  • Inclement weather does not constitute a valid reason for cancellation. Please plan accordingly when booking during winter months.

  • No-shows or same-day cancellations will also be charged 100% of the scheduled service.

If you are exceptionally ill or experiencing a serious situation, we are willing to work with you on a payment arrangement to settle the cancellation fee respectfully.

By booking an appointment, you acknowledge and agree to this policy.

Thank you for respecting the time and livelihood of your service provider.

Consultation Policy

  • Consultations are required for any services other than a standard blow dry or root touch up
  • Consultation charges flux based on studio capacity

  • Late cancellations or no-shows for consultations result in a $65 rebooking fee.
  • Any cancellations within the approved 48 hour cancellation policy will have their consultation fee kept as a credit on their file for 3 months from initial payment date



No-Show Policy

  • Not showing up for your service after your consultation, without following the 48-hour policy, results in a 100% service charge.
  • If you have prepurchased a package, a no show voids your session that you did not arrive for

3. Late Arrival Policy

  • We will do our best to accommodate late arrivals.

  • Your service may need to be shortened or rescheduled depending on timing.

  • Full service cost still applies.

  • A late charge fee may also apply.

4. 24-Hour Service Guarantee

  • We offer a 24-hour guarantee on hair services.

  • We do not offer refunds under any circumstance.

  • Any concerns must be reported within 24 hours.

  • If adjustment suggestions offered during your service are declined, any later changes will be at the client’s expense.

5. Color Services & Product Usage Policy

  • Guaranteed colour results require the use of professional-grade products only.

  • Chemical services include 60–100 grams of complimentary products.

  • Additional product is billed per bowl, and this will be discussed before service begins.

6. Guarantee Policy

  • Stylists or technicians will be transparent about expected results.

  • Stylists or technicians may refuse services that could damage the hair, skin or teeth.

  • Results outside the agreed-upon plan are not guaranteed.

  • Clients agree not to hold stylists or technicians liable for chemical reactions caused by previous salon work or unforeseen circumstances.

7. Additional Charges Policy

  • Additional charges apply for:

  • Washing extremely unclean hair

  • Detangling matted hair

  • These apply to services not normally including these tasks.

8. Social Media & Complaint Policy

  • Any concerns must be brought directly to the business director or customer experience coordinator
  • Clients may not use social media to bash or defame the salon or stylists.

  • We are committed to resolving concerns professionally.

9. Photo/Video Content Consent

  • By signing, you allow photos/videos from your appointment to be used for social media or promotional purposes.

  • If you prefer not to be featured or require blurring, please inform us before your service begins.

10. Hot Tools & Therapy Machine Policy

  • Any hot tools or therapy machines sold by Balanced Hair are used at your own discretion.

  • The salon is not responsible for injuries from improper use.

11. Packages

  • Agreeing to a package, whether on any type of finance plan or paid upfront is a commitment to purchase
  • Packages are non-refundable under any circumstance
  • No show and late policy pricing applies to all packages

12. Restocking fees

  • Refunds are not a standard part of our culture, in the one off situation of a refund due to a malfunction tool or other agreed upon situation the studio reserves the right to implement a credit or a restocking fee